Trump and Clinton Are Case Studies in How Not to Apologize
by Gregg Ward
Are their apologies effective? Are they convincing? Will they change minds and salvage damaged brands? Recently, psychological scientists and organizational development experts have identified seven crucial components of a “Full Apology. These range from “owning the mistake, and “expressing empathy, to “promising 'never again,' and “offering to make amends. Each component is important, and while respectful leaders will ensure that they engage in each when they apologize, some carry more weight than others.
When lots of employees leave your employ in close proximity to one another, it's time for some damage control.Ã‚ Here is a quick list of what you can do, and it does not include trying to save those that already left you:
One could argue that a truly healthy company requires a culture that includes kindness as a key ingredient.Ã‚ Corporate kindness matters a great deal. Corporate kindness is the act of employees being friendly, generous, and considerate to one another. It is actually one of the necessary elements for scalable success.Ã‚
Yes, we know there's a difference between a lectern and a podium. A lectern is the stand upon which a speaker can hold their notes. It often holds the microphone. A podium is the platform. A stage.
Our name, Behind the Podium is meant to convey that there's a lot that happens backstage, before a speaker ever gets in front of an audience. Behind the Podium can give you, the reader, some insight about how a speaker got to the podium, and what they're doing behind the scenes.
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