5 ways to shake off the rust when it comes to your customer service

by Bob Pacanovsky

Are your people a little rusty when it comes to remembering what is important in delivering top-notch customer experience?

What are, VIRTUAL BUSINESS SERVICES?

by Liz Kaminski

A Virtual Business Service Company such as, LK Marketing provides all of its services via the internet and does not have physical premises; the business model of the future.

Now the employers are the ones getting, "Ghosted"

by Liz Kaminski

Until recently the term, "ghosting" was when 2 persons met, hit it off and then one person without reason vanished like a ghost with no communication of any kind to the other person.

About Our Name

Yes, we know there's a difference between a lectern and a podium. A lectern is the stand upon which a speaker can hold their notes. It often holds the microphone. A podium is the platform. A stage.

Our name, Behind the Podium is meant to convey that there's a lot that happens backstage, before a speaker ever gets in front of an audience. Behind the Podium can give you, the reader, some insight about how a speaker got to the podium, and what they're doing behind the scenes.

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