Starbucks The Aftermath, 3 Lessons For managers

Starbucks The Aftermath, 3 Lessons For managers

by Bryant K. Smith

First in a series of 3 articles discussing lessons learned from the Starbucks manager calling the police on two Black men.
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Your Customers Can't Read Your Mind

by Erin Marcus

In the past few weeks I have experienced a variety of frustrations in trying to just be a customer.
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Follow the N's Until You Get To The Golden C

by Erin Marcus

In today's world where people are short on time and long on options, using clear communication to make sure that you are easy to work with can go a long way in attracting and keeping customers.
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Yes, we know there's a difference between a lectern and a podium. A lectern is the stand upon which a speaker can hold their notes. It often holds the microphone. A podium is the platform. A stage.

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