"Teach Personal Finances Early: Avoid: Avoid Worries Later

by Leanoria

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"Explosive Situations"

by Pamela Tyree Griffin

Ways to defuse difficult customer situations. (As Published in Claims Magazine <a href="http://www.propertycasualty360.com/Claims-Magazine/2009-march"><u><font color="#0066cc">March 2009</font></u></a>.) <br>
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10 Management Tips for Managing Difficult People

by Colleen Kettenhofen * Keynote Speaker

<p align="center"><strong>10 Management Tips for Managing Difficult People</strong></p><p align="center"><strong>By Colleen Kettenhofen</strong></p><p>Chances are you know of managers who have been promoted to leadership positions based on an outstanding job.&nbsp;Yet many&nbsp;of them have not had training in conflict resolution, and managing difficult people. Do you feel like you're running an adult day care?&nbsp;If so, enjoy Colleen's&nbsp;article&nbsp;on managing difficult people so that you will&nbsp;not feel like&nbsp;a babysitter. </p>
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