Connecting: Create Better Co-Worker and Customer Engagement
by Geoff Ables
In our obsessively connected world, there is a lot of discussion about improving customer and employee connections. But is all the talk just hype, or is there an ROI for creating better employee engagement and customer experiences? And how does an organization deliver on such a broad concept?
Rich Food for Thought
by Brian Smith
This is a small clip from my book "How To Change Your Life."
Are You Mislead By Your Control Chart Data?
by David Kashmer MD MBA FACS
Review of pearls & pitfalls on use of control charts in healthcare with particular focus on ImR charts.
